“JNCTN”, “Company”, “we”, “us”, or “our” means JNCTN Limited.
We understand your privacy is important to you, and it is important to us here at JNCTN. We protect your personal data and are clear and open about why, where, and how it is processed.
This privacy statement describes how and why we might process your “Personal Data” when you use the JNCTN Platform and its supporting services (“Services”), such as the JNCTN Support Service and our card-printing Bureau Service. It also explains your rights and choices, and how you can contact us about our privacy practices.
We are committed to protecting your privacy and will comply with applicable privacy laws, including the New Zealand Privacy Act 2020, any applicable privacy codes and other laws when using your data.
This summary provides high-level details of our privacy statement. You can find more information in following sections of this document.
What is personal data?
Personal Data, Personal Information, Personally Identifiable Information (PII), or simply “Data”, means any information that relates to an identified or identifiable individual, and can include information about how you engage with our Services (e.g. device information, IP address).
What data do we process?
When using our Services, you’ll need to provide basic information such as your name and e-mail address. Additional information might be required depending on the tenancies and organisations you are a part of.
How do we process your data?
We will only use your data for the purposes it was collected, such as to provide our Services to you, communicate with you, improve our Services to you, for security and fraud prevention, and to comply with the law.
In what situation and with which parties do we share your data?
We will only share your data with specific third parties we use to run our Services (see details below), as well as the tenancies and organisations you are a part of.
What are your rights?
Your rights are defined by your local privacy law. In summary, we must ensure that:
Do we receive any data from third parties?
As part of the onboarding process, we might receive some information from the tenancies and organisations you are a part of.
How can you exercise your rights?
The easiest way is to contact us directly for assistance, or you can also contact your local privacy authority.
If you have a privacy question, need more information, or are having any issues updating your personal data - help is available by:
What is included in our Services?
The JNCTN Support Service is used to provide support and assistance for onboarding and beyond (https://help.jnctn.nz).
Finally, the JNCTN Bureau is our card-printing service, which we might use to print and send physical cards and tokens to you.
We use third parties to provide these Services, they are listed below.
What data do we collect?
When using our Services, you might need to provide information such as:
Data | Requirement | Usage |
Name | Required | This is used to identify you. |
Email address | Required | This is used by you to authenticate with our Services. You might also receive notifications about your credentials or actions you must take in the system. This is also used if you need to reset your password. |
Photo | Required | This is used in the app or on the card so that a verifier can identify you. |
Postal address | Optional | This is used to send your physical card. |
Phone number | Optional | This can be required by some tenants or organisations. |
Date of Birth | Optional | This can be required by some tenants or organisations to identify you, or for some certificates. |
Job Title | Optional | This can be required by some tenants or organisations. |
Trade Registration | Optional | This can be required by some tenants or organisations. |
IP address | Required | This is collected when you connect to our servers and can be used to help us provide, protect and improve our Services. |
Browser details | Required | Information such as the type of device, browser, screen size, version number is collected when you connect to our servers and can be used to help us provide and improve our Services. |
Device details | Required | Information such as the type of device, browser, screen size, version number is collected when you connect to our servers and can be used to help us provide and improve our Services. |
Note: Some of the data might be provided by you directly when you create an account, or by the organisation that creates an account on your behalf.
Additional information might be required depending on the tenancies and organisations you are a part of, depending on specific credentials that they define, such as education, training certificates or clearance level.
Do we collect any data from third parties?
We might receive some information from the tenancies and organisations you are a part of, such as you name or contact details, as part of the onboarding process. We will confirm with them that they have your approval before importing this personal data in our Services.
What is our legal basis for processing your data?
We will collect your data only where:
In some cases, we may also have a legal obligation to collect personal information from you, or may otherwise need the personal information to protect your vital interests or those of another person.
Where we rely on your consent to process the personal information, you have the right to withdraw or decline your consent at any time.
How do we use your data?
We will only use your data for the purposes it was collected, such as to provide our Services to you and improve them, communicate with you, for security and fraud prevention, and to comply with the law.
We will never sell your data to any 3rd party.
Which third parties do we use?
We use the following trusted third parties to run our Services:
Third Party | Usage | Contact and references |
Microsoft Azure | Used to host our JNCTN Platform |
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Sendgrid by Twilio | Used to send email to individuals using our JNCTN Platform |
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Raygun | Used to detect, diagnose and resolve issues quickly and deliver a good user experience |
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Zendesk | Used to provide documentation and support to our users |
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Defend | Used to help us monitor the platform and respond to suspicious or unauthorised activity |
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What are your rights and how can you exercise them?
JNCTN would like to make sure you are fully aware of all your data protection rights. Every user is entitled to the following:
Note: Some of the data is required and we might not be able to provide our services without your permission to use them.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us:
How do we keep your data safe?
We design our Services with security and privacy as key pillars, from ideation to operations.
You can find more information on our security page.
How long do we keep your data for?
We only keep personal data for as long as we need it to provide our Services to you, or it can be lawfully used. We will automatically delete your data from our systems no longer than 24 months after your membership expired, or earlier if requested by you.
Do we send your data overseas?
Your data might be stored overseas. It is stored within Microsoft’s secure Azure Cloud Computing facilities in Australia. We also use SendGrid to send you emails, Raygun to ensure everything runs smoothly, and Zendesk to provide you support when you need it. All these services are based in the USA.
We ensure that all these providers follow good security practices.
Do we link to third-party websites?
In this statement and on our Services, we may include links to various third-party websites. Where we do so, the third parties are solely responsible for their own content and what they do with any personal data they collect from the third-party website.
Do we send marketing material?
We do not use the data you provide to our Services for marketing purposes, and we ensure that our third-party providers do not either.
Do we use cookies?
We use authentication and preference cookies to recognise you when you visit our website or use our apps. This means that you don’t have to log in each time you visit, and we can remember your preferences and settings.
We do not use third party cookies to track your activity on the JNCTN platform.
If you do choose to set your browser to disable all cookies, this may affect your ability to use some of the features on our JNCTN Platform.
You can learn more about cookies and how you can manage them in your web browser by visiting www.allaboutcookies.org or www.aboutcookies.org.
We regularly review and update this statement. You can always find the most up-to-date version on our website. If you have any concerns about any updates, please contact us.
Making a privacy complaint
If you have a concern or complaint about privacy, let us know and we will try to fix it. If you are not satisfied with how we handle your complaint, there are other things you can do.
How can you make a complaint?
We try to get things right the first time - but if we don't, we will do what we can to fix it. If you are concerned about your privacy, you can make a complaint by contacting our privacy officer. We will investigate the issue and try to fix it straight away.
What else can you do?
If you're not satisfied with how we manage your complaint, you can contact your local privacy authority.
In New Zealand there is a free and independent dispute resolution service available to you through the Office of the Privacy Commissioner.
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